If you have any further questions, we would love to hear from you. Please contact our Customer Care team at:

EMAIL US

aluxurybag@hotmail.com

Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.

CALL US

+86 190 3226 1993

Available 2030/7/31

FREQUENTLY ASKED QUESTIONS

PAYMENT & REFUNDS

What payment methods accept?
  • Credit Card
  • Western Union
  • PayPal
What happens after placing an order?

Typically, your order will be shipped within 5 business days after we receive payment.

How to return the item?

Before returning the item, please contact us by email: aluxurybag@hotmail.com
* Returns must be returned within seven days after signing for receipt

How do I get refund after returning an item?

Typically, you will be refunded one business day after we have received your return. Kindly note it may take several business days for your refund to appear in your account, depending on the processing time of your bank or credit card provider.

* You will receive your refund on the payment method used for the original order.

FREQUENTLY ASKED QUESTIONS

SHIPPING & TRACKING YOUR ORDER

How much does shipping cost?

All product is eligible for free shipping.

Shipping methods?
  • UPS
  • DHL
  • EMS
  • FedEx
  • SF Express
How long will it take to receive the item after shipment?

 

*Please also be aware that shipping times can vary depending on customs clearance.

Would you like to track your order?

Once your order leaves our warehouse, we will send you a shipping confirmation with a tracking number. With your tracking number, you can check the status of your order and estimated delivery time.